Refund Policy

1. Payment Processing

All purchases of Æxyr License Keys are processed by Paddle.com, which acts as our Merchant of Record. Paddle handles all payment processing, tax collection, invoicing, and refunds on behalf of AxonStellar LLC.

Because Paddle is the Merchant of Record, refund requests are processed through Paddle in accordance with their policies and applicable consumer protection laws.

2. Refund Window

You may request a refund within 14 days of your purchase date. To request a refund, contact us at [email protected] with your License ID (format: LIC-XXXX-XXXX) and the email address used for purchase.

Refund requests are processed through Paddle. For more information, see Paddle’s Buyer Terms.

3. Free Trial

The Æxyr platform includes a 10-day free trial with full access to all features. No payment information is required during the trial. We strongly recommend using the trial period to evaluate the Software and confirm it meets your needs before purchasing a License Key.

4. How to Request a Refund

To submit a refund request:

1. Email [email protected] with the subject line: “Refund Request — [Your License ID]”
2. Include the email address used for purchase and your License ID
3. Provide a brief reason for your request

We will process your request through Paddle and respond within 5 business days. If approved, refunds are issued to the original payment method and may take 5–10 business days to appear.

5. Contact

For refund requests or billing questions:

Email: [email protected]
Web: axonstellar.com

You may also contact Paddle directly for payment-related inquiries through their Buyer Terms page.